COMMERCIAL WEBSITE
ticketlessparking.com
Ticketless Parking Corporate Website
Helped build the company website and now manage ongoing content and page updates as the primary website editor.
Visit website ↗ SYDNEY, AUSTRALIA OPEN TO OPPORTUNITIES
SOFTWARE DEVELOPMENT · APPLICATION SUPPORT · AUTOMATION
Engineering solutions.
Supporting people.
I'm Charlie Huang, a Computing Science (Honours) graduate and Support Engineer. I build practical software, streamline business operations and troubleshoot the systems people depend on.
WHAT I DO● BUILD / SUPPORT
01↗
Develop software
Web applications, APIs and internal tools
02↗
Support production systems
Incident investigation, Jira and remote support
03↗
Improve workflows
Automation that reduces repetitive work
Real systems. Real users. Measurable impact.
FULL-STACK DEVELOPMENT•TECHNICAL SUPPORT•BUSINESS AUTOMATION•SYSTEM ADMINISTRATION
01 / SELECTED WORK
Projects with purpose.
Commercial projects and engineering work focused on solving operational challenges.
INTERNAL AUTOMATION
GENERATE PDF ↗
PDF Proposal Generator
Built a guided workflow that automates sales proposal creation and reduces manual document preparation by more than 60%.
Internal company project · Case study available on requestFULL-STACK APPLICATION
BOOKING CONFIRMED ✓
Parking Booking & Payment Portal
Developed booking and payment workflows, multi-location configuration and validation logic for a full-stack car park platform.
Selected architecture and implementation detailsOPERATIONAL TOOLING
SCAN → VERIFY → SAVE
Warehouse QR Scanning Tool
Built a QR-driven workflow to simplify warehouse data capture and cut repetitive manual entry by approximately 70%.
Internal company project · Case study available on requestEarlier web projects
Selected frontend experiments and learning projects.
02 / PROFESSIONAL EXPERIENCE
From issue to resolution.
A hybrid background connecting software, infrastructure and customer-facing operations.
NOV 2024 — PRESENT
Support Engineer
Ticketless Parking
Support live parking technology systems while delivering software enhancements and internal automation.
- Manage Jira support and development tickets; investigate incidents and implement application improvements.
- Provide remote support with TeamViewer, phone and email; coordinate resolutions with customers and technicians.
- Configure Windows/Linux systems, troubleshoot production environments and maintain company web content.
- Create customer quotations in Xero and build tools that streamline internal workflows.
SEP 2022 — JAN 2026
Customer Service Representative
Point Parking
Handled approximately 50 daily customer interactions across phone, email and intercom channels, resolving enquiries and assisting with equipment issues.
JAN 2022 — APR 2023
Head Teacher / Teaching Assistant
Code Camp
Delivered coding lessons, guided students through technical challenges and supported teaching assistants.
03 / ABOUT & SKILLS
Curiosity meets execution.
I enjoy working across the full lifecycle of a technical problem — understanding the user, diagnosing the issue, building a solution and making sure it works in the real world.
I graduated from the University of Technology Sydney with a Bachelor of Computing Science (Honours) in Enterprise Systems Development. My work bridges software development and application support, giving me perspective on both how systems are built and how people actually use them.
EDUCATIONUniversity of Technology Sydney
Bachelor of Computing Science (Honours) · 2024
Development
JavaScript · TypeScript · Python · React · Next.js · Node.js · REST APIs
Data & infrastructure
PostgreSQL · SQL · Firebase · Docker · Git · Linux · Windows
Support & business systems
Jira · TeamViewer · Xero · WordPress · Incident management · Customer support
04 / GET IN TOUCH
Have a challenge worth solving?
I'm interested in opportunities across software engineering, application support and technical operations.
Let's connect ↗